Frequently Asked Questions
Everything you need to know about our pro-level artistry and seamless shopping experience.
Are Natasha Denona products cruelty-free?
Yes, Natasha Denona is a cruelty-free brand. Use of animal testing is strictly prohibited at every stage of our production process, and we do not sell our products in countries where animal testing is required by law.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking link. You can use this link to monitor your package's journey in real-time.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our official website. Items must be in their original packaging and in gently used or unused condition to qualify for a refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.
How do I know which foundation shade is right for me?
We provide a comprehensive Shade Finder tool on our product pages. Additionally, you can contact our customer artistry team with a photo of yourself in natural light for a personalized recommendation.
Are your eyeshadow palettes suitable for sensitive eyes?
Our formulas are developed with high-quality ingredients and are dermatologically tested. However, we recommend checking the full ingredient list on the product page if you have specific allergies or sensitivities.